Frequently Asked Questions

Find quick answers to the most common questions about ordering, shipping, returns, product details, and more. You can also contact us.
What payment methods do you accept?

We accept all major credit/debit cards, PayPal, Apple Pay, Google Pay, and Shop Pay.
How long does shipping take?

Orders are fulfilled within 2–3 business days, and shipping time depends on your location. You will see estimated delivery times at checkout and in your tracking email. We try to get your order delivered to you within 5-7 business days in the contiguous United States (48 adjoining states plus the District of Columbia, excluding non-adjacent Alaska and Hawaii, and overseas territories). Shipping can take longer for international deliveries.
Do you ship internationally?

Yes, we ship worldwide. For international orders outside the United States, please contact us to discuss possible shipping options before placing your order.
Are taxes and duties included for international orders?

Taxes and duties policy varies from country to country. For some countries, you'll see taxes and duty at checkout. For others, taxes and duty is required upon delivery.
Can I modify/cancel my order after it’s been placed?

You cannot cancel or edit an order after placing it. We understand mistakes happen so if you want to edit or cancel your order, please contact us or submit a returns/exchange request.
How do I track my order status?

Once your order ships, you’ll receive a tracking number via email.
What if my package is lost, stolen, or damaged?

Contact us immediately. We will investigate with the carrier and arrange a replacement or refund.
What is your return policy?

Please visit our Returns and Exchange Policy for details.
Are your products suitable for beginners?

Absolutely! We carry sports gear that’s great for all levels — from beginners to seasoned athletes. Each product description notes the recommended skill level so you can pick what’s right for you.
Do you offer wholesale, bulk or team orders?

Yes, we offer wholesale, bulk and team orders with discounted pricing. In order to apply for Indus Cross Wholesale Program, please click here. You can also contact us with your team or group details, and we will get back to you with further details and next steps.
Do you sponsor athletes or gyms?

Yes, we do! We love to partner with athletes and gyms through sponsorships. To apply, please don't hesitate to contact us.